We want to ensure that each and every guest has a great
experience so we ask that the following studio etiquette & policies please be observed:
 

You are encouraged to pre-book your appointment(s) as last minute availability is not often possible. We offer both online booking and/or you can always call, text or use the contact section to email your appointment request. If the preferred time isn't available it is because that time is already reserved. 

Please note all appointment requests are returned during business hours. 
 

The studio is by appointment, therefore traditional walk-in's are not always an option though we do encourage an inquiry as we may have availability. 

 

Arrival to Appointment
 

We encourage each guest to arrive 5-10 minutes early to your appointment to ensure you can find parking as we are downtown and parking can be limited at times. Please be aware that arrival any earlier may result in waiting as services is by appointment and we may be with another guest. 

If the front door is locked please text or call upon arrival. 

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Late Arrival
 

Late arrival may result in a shortened treatment time to ensure that the next client's appointment is not delayed. Please understand that I cannot adjust pricing for reduced service time due to a late arrival. If you arrive more than 20 minutes late I reserve the right to cancel or reschedule your appointment.

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Cancellation Policy 
 

A 24 to 48-hour notice is most appreciated in the event of needing to cancel or reschedule your appointment. All will agree that time is our most valued asset. When someone forgets or cancels an appointment without providing enough notice, the opportunity to fill that appointment time with another guest is unlikely; clients on our Wait List miss the opportunity to receive the services they need. 

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Method of Payment
 

We accept cash, check and all credit cards. Prices are subject to change at any time.
 

Parking
 

Parking is free and untimed in our front lot; majority of street parking is a 2-hour time limit. Some limited residential parking is also near by with no time limits
 

Gift Certificates
 

Gift Certificates are non-refundable and are not redeemable for cash. Gift certificates must be presented at your appointment. Multiple gift certificates may not be combined towards a single service or product purchase. 
 

Studio Promotions
 

Monthly specials or Promotions cannot be used or combined with any other offer or promotions.

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Product Purchases/Returns
 

We can only accept returns on unopened product in original packaging within 14 days of purchase with proof of receipt.

 

 

Thank you for your understanding and continued support!